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Jumpball and Court IQ · Last updated 22 September 2026
In short: coaches keep their team information in a private account that only they and the coaches they add can see. Players are recorded by first name and last initial only. We keep one or two family contact emails per player so the coach can send the team page link, and nothing else about families. We do not sell information, we do not advertise to anyone, and we do not track people across other websites.
Jumpball and Court IQ are operated by Jumpball (ABN ), based in Queensland, Australia ("Jumpball", "we", "us"). We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) to the extent that Act applies to us, and we follow them as our standard in any case.
Privacy contact: use the contact details on jumpball.com.au.
| Who | What | Why |
|---|---|---|
| Coaches and team managers (account holders: 18+, or 16–17 with a parent or guardian's consent) | Sign-in email and password (the password is stored only as a secure hash by our authentication provider), chosen display name, optional club, short bio and an opt-in contact flag, date joined and last seen. If you subscribe: your plan and subscription status. Card details go directly to Stripe; we never see or store them. | To run your account, sync your data between your devices, show who shared a drill, and manage subscriptions. |
| Coaches (optional) | Accreditation and clearance reminders: the name of a course or clearance (for example Community Coach, Working with Children check, first aid), who issued it and its completion and expiry dates. We do not ask for or store card or certificate numbers. | To remind the coach before something expires. Never shared with other coaches, clubs or team pages. |
| Coaches aged 16 or 17, and their parent or guardian | That the coach is 16 or 17 (no date of birth), and the parent or guardian's name and email, the date they consented and whether consent was withdrawn. | To get and record a parent or guardian's consent before the account can be used, and to send them copies of team chat messages. |
| Players | First name and last initial, jersey number, positions, attendance, skill ratings and the coach's notes. No surnames, dates of birth, addresses, phone numbers, photos or health information are requested, and coaches are asked not to enter them. | So the coach can plan training, record attendance and track development. |
| Parents and guardians (or players aged 18+) | A first name and up to two email addresses per player, given to the coach by the family. | Only to send the family the team page link and team information. |
| People using a team page | The player name chosen from the squad list, replies to trainings and games (going / maybe / can't, with an optional note), scorer volunteering for games, and messages posted in the team chat. If you turn notifications on, your browser's push address for this device (no name attached) so we can send them; turning them off removes it. | So the team knows who is coming and can communicate as a group. |
| Court IQ users | A first name or nickname and progress, stored only on the device. Messages typed to the AI Coach are sent to our server and passed to Google's Gemini service to generate a reply. We do not store those messages and do not send a name or account with them. | To provide the player activities and the AI Coach replies. |
We do not use advertising or analytics trackers. The apps store data in your browser (local storage) so they work offline and remember your sign-in; these are functional, not tracking, and cannot be switched off without breaking the app.
We do not sell, rent or trade personal information, and we do not use it for marketing.
A club or association can buy Jumpball for its coaches. A coach may link a team to that club (a clear notice is shown when they do), and from then on the team is the club's: the club's named administrators can see and edit everything in it, including players, plans, reviews, replies and chat, and can hand the team to another coach if the coach steps away. This mirrors the club's own responsibility for its members and its child-safety duties. The club is the organisation the information is held for, and it names its administrators. A coach's own drill library, their private notebook and their personal accreditation records are never part of a club team; a coach can choose to share their accreditation status (names and expiry dates only) with their club. Teams a coach runs outside a club are unaffected.
We use these service providers, who process information on our behalf:
Some of these providers are located outside Australia, mainly in the United States. We take reasonable steps to make sure they handle information consistently with the Australian Privacy Principles.
All traffic is encrypted (HTTPS). Database rules restrict every record to its owner and the people they have added. Team pages use long random links. Coaches can set a PIN and export encrypted backups. No system is perfectly secure; if a data breach is likely to cause serious harm we will notify affected people and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
Coach data is kept while the account is open. A coach can delete players, teams or their whole account at any time (More → Delete my account), which removes their cloud data, their shared drills and plans, their team pages and the replies and messages on those pages. Backups held by our database provider roll off within about 30 days. Subscription records are kept for the period required by tax law.
Contact us first using the details in section 1 and we will respond within 30 days. If you are not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We will post any changes here and change the date at the top. Significant changes will be notified in the app.